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The trust gap in Australia's tradie industryIndustry Insights

The trust gap in Australia's tradie industry

A $130 billion industry running on word-of-mouth and hope. Here's the data behind Australia's tradie trust problem — and why a real standard is overdue.

Australia's building and trades industry is worth over $130 billion and employs more than 1.3 million people. It's one of the largest sectors in the country — and one of the least trusted.

The numbers behind the distrust

Consumer protection agencies receive tens of thousands of complaints about building and trades work every year. The most common issues: incomplete work, poor quality, and tradies who take deposits and disappear.

An industry this big shouldn't run on hope.

Why verification has never worked

Existing platforms list anyone with a phone number. Licences are self-reported. Insurance is claimed, not checked. Reviews can be bought, faked, or deleted. The information customers need to make a safe decision simply doesn't exist on the platforms they use.

What a real standard looks like

T2U's five-stage accreditation is the first time the tradie industry has had a verification standard that actually means something. Not a badge — a process. And the T2U Trade Number makes that process visible to every customer, instantly.

The opportunity

The tradies who get this right first — who embrace the standard rather than resist it — will be the ones customers trust for the next decade. The industry is ready for a change. We're building it.

Join T2U

Find a tradie you can actually trust

T2U connects you with vetted, accredited tradies — protected payments, verified reviews, and a maximum of three quotes per job.