Paying a tradie upfront is one of the most common ways Australians lose money on home improvements. T2U's protected payments system is built to make that impossible.
How protected payments work
When you accept a quote, your payment is held securely by T2U — not sent to the tradie. The tradie can see the money is committed, so they know the job is real. You keep control of it until the work is done.
Your money doesn't move until you say the job is done right.
What happens if something goes wrong?
If the work isn't completed or isn't up to standard, the funds stay held while T2U's dispute resolution process runs. You're not chasing a tradie for a refund — the money never left in the first place.
What happens when the job is done?
Once you approve the completed work, the funds are released to the tradie. For tradies, this means no more chasing unpaid invoices — the money is already there, guaranteed.
Why this changes everything
Protected payments remove the single biggest source of distrust in the tradie-customer relationship. The customer isn't gambling. The tradie isn't guessing. Both sides can focus on the work.
