Your money is safe.
Your tradie is real.
Hiring a tradie shouldn't feel like a bet. Here's the full picture of every protection, every check, and every safeguard — and exactly how each one works when it matters.
Getting it wrong shouldn't be normal.
In Australia, hiring a tradie has always been a gamble. Here's what that gamble actually costs — and why T2U exists to end it.
lost to dodgy tradies in Australia every year
tradie seekers regret a tradie hire they made
average out-of-pocket loss per bad job
of tradies operate without valid insurance
Figures drawn from ACCC complaint data and Choice consumer surveys. T2U exists to make these numbers history.
Follow the money.
Not a bullet list — a real job, from burst pipe to funds release. This is exactly what happens to your money.
The pipe bursts
Sarah posts "Burst pipe — kitchen" on T2U. Three accredited plumbers are notified within seconds. No bidding war, no scrolling through reviews.
Call-out fee protected
She pays the $120 call-out fee. It doesn't go to the tradie — it's held securely by T2U, held against the work being done right. Her money stays hers until she's satisfied.
Sam arrives, fixes it
Sam, a 5-star accredited plumber, arrives within the hour. He diagnoses the burst, sends a quote through the app for the repair, and fixes it. Sarah approves the quote in two taps.
Sarah confirms. Funds release.
She taps "Job complete." The $120 releases to Sam instantly. If she hadn't responded, it would have auto-released after 24 hours — protecting both sides from hold-ups.
Five stages. No shortcuts.
No one gets on the platform without passing every stage. Here's what's actually checked at each one — not a slogan, the process.
Apply
Every tradie starts with a full application.
ABN, licence number, certificate of currency for public liability insurance, and three recent references with contact details. We don't accept walk-ons, and we don't take anyone's word for it.
Verify
Every claim is checked against the source.
Licence validated against the WA Building Commission registry. Insurance policy confirmed directly with the provider. ABN checked as active. References called personally — not a form, a phone call.
Learn
The T2U standards module.
Payment protection process, dispute handling, proof-of-work expectations, and the code of conduct. A short quiz confirms they actually understand how the platform works before they touch a customer's home.
Prove
Three monitored jobs before the badge.
Proof-of-work photos required on every job. Tradie seeker feedback reviewed. Only after three clean, completed jobs with positive feedback does the badge activate. No exceptions, no fast tracks.
Accredited
The badge goes live — but it's not permanent.
Ongoing reviews, insurance renewals, and any dispute are tracked continuously. Drop below standard, lose the badge. The accreditation is a living thing, not a one-time stamp.
When something goes wrong.
Most jobs go fine. When they don't, the platform has your back — and the proof to back it up. Here's a real case.
A REAL CASE, NAMES CHANGED
$4,200 for a new deck
Mark hired a tradie through T2U to build a merbau deck. The work looked good on completion, and funds released. Three weeks later, the boards started cupping and warping.
Raised in-app within minutes
Mark opened the job in the app and tapped "Raise a concern." He uploaded photos of the warped boards and a short note. The message went straight to T2U support and to the tradie.
T2U mediate
Our team reviewed the original quote, the chat log, and the proof-of-work photos. The quote specified premium merbau with proper spacing and oiling. The photos showed tight-butted, unoiled boards — not what was agreed.
Fixed at the tradie's cost
The tradie returned, re-laid the deck to spec, and oiled it. Mark didn't pay a cent extra. The evidence made the case clear, and the platform made the outcome fair.
What's actually covered.
Real numbers, real policies, re-checked on a rolling basis. Not a one-time tick-box.
$20m public liability
Every accredited tradie must hold a current public liability policy of at least $20 million. We confirm the certificate of currency directly with the insurer — not a screenshot.
Workmanship guarantee
Work is guaranteed against defects. If something fails because of poor workmanship, the tradie returns to fix it — backed by T2U mediation and the proof-of-work record.
24-hour fund protection
Protected funds are held until you confirm the job is done right. If you don't respond within 24 hours, funds auto-release — protecting tradies from being held hostage too.
Continuous re-verification
Insurance renewals, licence status, and review scores are re-checked on a rolling basis. A lapsed policy or a dip below standard pauses the tradie's ability to take new jobs immediately.
Every protection. Every check. Every job.
Join early access and hire tradies who've earned the badge — with protected payments, verification, and dispute resolution backing every step.