Your money is protected. Both sides.
Every dollar on T2U is secured by Stripe — the same payment infrastructure trusted by Shopify, DoorDash, and Lyft. Here's exactly how it works, and why both tradie seekers and tradies are protected.
Five steps. Zero risk.
Here's exactly what happens to your money from the moment you post a job to the moment the tradie gets paid.
Job is posted & tradie accepts
Tradie Seeker posts the job and selects their tradie. The agreed quote becomes the binding contract for the work ahead.
Payment held securely
The full payment is collected and held in a Stripe-secured account. Not with the tradie, not with T2U — held securely until you approve each stage.
The work is completed on site
The tradie does the job, logging progress with photos and updates. The payment stays held the entire time throughout.
Tradie Seeker confirms the work
The tradie seeker reviews the completed work and confirms it is done right. Only then does the payment release fully.
Tradie gets paid instantly
The payment releases instantly to the tradie's Stripe account. No chasing, no waiting — see our payment security page for payout timing.
How tradies get paid
When a tradie seeker confirms the job is done, the protected payment releases instantly to the tradie's Stripe Connect account. From there, tradies choose how fast they want their money.
Standard payout (free)
Funds transfer to your linked bank account on Stripe's standard schedule. No fees, no fuss — just reliable, predictable income that lands within two business days.
Instant payout (small fee)
Need it now? Request an Instant Payout any day — including weekends and holidays — and funds typically appear in your bank account or debit card within 30 minutes.
First payout: Stripe holds the first payout for 7–14 days while the account is verified. After that, every payout follows the schedule above — standard or instant, your choice.
Tradie seekers and tradies, equally safe
Protection isn't just about protecting the tradie seeker. It protects the tradie too. Here's how both sides are covered.
Tradie Seeker protection
Payment held before work starts — the tradie never holds your money
Not released until you confirm the job is done right — you stay in control
Full refund if the tradie doesn't show up or doesn't deliver on the work
Dispute resolution: T2U holds funds safely until the issue is resolved
No surprise costs — the quote is binding, with no hidden add-ons ever
Tradie protection
Payment secured and protected before you lift a finger — no more chasing
Instant payouts on confirmation — reliable, predictable income you can plan on
Call-out fee protected if the tradie seeker cancels after you've started work
T2U mediates if a tradie seeker refuses to release payment unfairly to you
Only verified reviews from completed jobs count — no fake reviews ever
When something goes wrong, we step in
No one wants a dispute. But if one happens, the money stays safe and a real person at T2U reviews the case — not a bot, not a form letter.
Dispute raised
Either party raises a dispute and the protected payment is frozen immediately — no one gets paid a cent until the issue is fully resolved and both sides agree.
Evidence reviewed
T2U support reviews the job scope, photos, messages, and all proof-of-work. Both sides can submit their side of the story with full documentation.
Fair outcome
We make a fair, transparent call based on all the evidence. Partial refunds, full payment, or rework — whatever is right for the situation is what happens.
Payment released
Once resolved, the payment is released according to the outcome. Both parties are notified and can see the full reasoning behind every decision made.
Bank-grade security, built in
Your payment details never touch T2U servers. Everything is handled by Stripe — the same infrastructure trusted by Shopify, DoorDash, and Lyft.
Bank-level encryption
Every transaction is encrypted to PCI DSS Level 1 — the highest security standard in the payments industry.
Stripe Radar fraud monitoring
Machine learning monitors every transaction for fraud in real time, 24/7. Suspicious activity is flagged instantly.
Identity verified (KYC)
Every tradie passes identity verification before they can accept a single job. Every tradie seeker is verified before they can post.
Australian regulations compliant
T2U operates under Australian financial regulations. Your money is custodied by Stripe, a licensed payment institution.
Your money. Protected.
Whether you're posting a job or accepting one, every payment on T2U is held securely by Stripe and released only when both parties are happy. No risk, no chasing, no surprises.